Thank You Dial Direct
August 2, 2012 by Brown Shuga
Following the blog I posted on Tuesday titled I NEED TO VENT, where I shared my car accident ordeal, Dial Direct got in touch with me (JC is big yazi) yesterday to ask for my policy number so they could follow up on my claim. They apologised for the consultant’s conduct and assured me that I was only going to pay 1 excess and not 2 as she had said.
On the same day, I got another call informing me that my claim was approved, and a courtesy car was arranged for when I take my car in for repairs. I took my car in this morning and as if that’s not enough, I got a call from Riaan from Dial Direct, asking which team I went to support at FNB Stadium when I had the accident. I told him Kaizer Chiefs and guess what they did…
These flowers and this BRAND NEW Kaizer Chiefs Jersey were personally delivered to my office. I know they can’t do this for everyone but I’m just so amazed that they went to so much trouble just to show how they value me as a client.
This goes to show that so many of our issues would be addressed if these companies got to hear of what we, the clients go through so if you guys are keen, I would like to suggest that every week we have a GOOD & BAD SERVICE post where we give feedback on some of the issues we experience with service providers. We’ll also give compliments where they are due. To add a JC touch to the Good & Bad Service feature, we will include our encounters with rude or sweet celebrities. That should be fun!
Lemme know what you think and if you are FOR that idea then we’ll hook up an email address for you to send your stories to so we can start sharing & hopefully get problems resolved. If Dial Direct found my blog it means most of these companies have Alerts for online mentions and they will find our stories and hopefully improve where they need to.
Thank You to the Dial Direct & Telesure team, hope all your clients are as happy as I am 
Babyluv on Thu, 2nd Aug 2012 5:59 pm
Glad that they sorted you out BS.
Babyluv on Thu, 2nd Aug 2012 6:02 pm
The GOOD and BAD service feature is a great idea. an email address for just that would be awesome
CazyMncediSays_ on Thu, 2nd Aug 2012 6:15 pm
That would be absolutely awesome, I pray that JC readers will not turn this idea into a joke as they always do.
LadyMillion on Thu, 2nd Aug 2012 6:17 pm
im FOR that idea! we need to name and shame companies that give us bad service
glad u came right, and thank u for allowing other people to use this platform otherwise we’d b complaining and crying in our little corners,never to b heard
chuckbadass on Thu, 2nd Aug 2012 6:23 pm
Awesome, will sign with Dial Direct when I get my wheelz.
The consultant who fed u bs is sitting somewhere right now cursing JustCurious lmao!
True-self on Thu, 2nd Aug 2012 6:35 pm
So glad they sorted u out BS n this name n shame ias a great, asome brands can be a pain in the ass. JC is big ngempela. When is anything goes coming need some bloggers advice yaz
Nerlee on Thu, 2nd Aug 2012 7:45 pm
Now am thinking of changing to Dial Direct!
But I think they did that kuba inguwe Lelo if it was just an ordinary blogger I doubt. I mean kunini abantu baComplain(a) but never got flowers, they just marketing themselves shame.
vundlas on Thu, 2nd Aug 2012 8:27 pm
That’s great news BS,I am also with Dial D never claimed but always loved their service..I think as people we often overlook bad service in the name of not wanting someone to loose their jobs..my approach if I pay for it,I demand good service.. MTN,Dstv etc know me very well
inURdreams on Thu, 2nd Aug 2012 9:14 pm
Good for you BS I’m not convinced tho I also think the rules changed coz its you which is great, coz now the rules might change for everyone. I’m so happy you came up with this Idea coz your blog is the probably best platform to address these issues. There are a lot of professionals blogging here and silent blogging is whole galaxy on its own so these CO’s better Recognize and appreciate!We silently take advice and we know who to stay away from. *side eyes clientele life*
TPZ on Thu, 2nd Aug 2012 9:45 pm
Ncaaaw I’m sure u feel much better now
Lela on Fri, 3rd Aug 2012 2:45 am
Wow blessings to you n to dial direct,very kind of them.
Chase on Fri, 3rd Aug 2012 7:52 am
ohho shame wht a gud marketing strategy 4 dial direct, they might win over some gullible naive people but not me.
3yrs back the same dial direct repudiated my claim to have my house roof repaired after a big storm in the north coast, they said the roof tile were damaged because i ddnt maintain them whereas the house was build a year later.
i cancelled them, they offered to lower my premiums to R40 but i declined. im writing this to warn other ppl of them and not to seek any help frm dial direct.
soul sista on Fri, 3rd Aug 2012 7:57 am
The feature is a great idea.
kamzababy on Fri, 3rd Aug 2012 8:05 am
great idea..
sk1 on Fri, 3rd Aug 2012 8:23 am
Great idea , m for it … nt every1 is fortunate like u BS a frend of mine hd a bad encounter wit Dial Direct , oh well kudos to them for sorting u out , lets give them a break prob they working on fixing their past mistakes
Smatsatsa on Fri, 3rd Aug 2012 8:45 am
Great response from Dial Direct and great idea..
Unfortunately, the number of people who receive bad service from dial direct will continue to escalate, those who don’t have the same platform as you did, and that’s a worrying factor..
The fact that you had to reach them through a blog to get them to do this gives little hope to those who don’t have such means..
This to me still shows that they’re a reactive bunch instead of a proactive one! And your claim sommer gets approved on the spot?! Shows that they’ve got the means to do that for everyone but they’re just doing what they do best, being an insurance company and their main objective is to avoid to pay as possible..
Impressive PR! But remember, insurance companies are not your friends, never have and never will..
DexterSUPERIOR on Fri, 3rd Aug 2012 9:15 am
It doesn’t take much to make people forget about bad service these days. A bunch of supermarket flowers and we’re good to go. If I were BS, I would have insisted that they buy ad space for a month on JC. It’s the least that they could have done, especially because this ‘Thank You Dial Direct’ post is going to influence hundreds of people to consider going with Dial Direct. Flowers just don’t cut it.
Kusihlwa on Fri, 3rd Aug 2012 9:23 am
Is this anything Goes or is there still going to be another anything goes post?
Vesa on Fri, 3rd Aug 2012 9:31 am
Way to go!!!
It may not be for all Dial Direct clients, but at least they listened and did something about it. They could have read it, and ignored it as another client’s rant.
Botshelo on Fri, 3rd Aug 2012 9:50 am
Can I start the bad service story today?
tlhoki on Fri, 3rd Aug 2012 12:36 pm
I am for it!
softnfree on Fri, 3rd Aug 2012 3:28 pm
well said and noted @ Dexter
Brown Shuga on Fri, 3rd Aug 2012 4:34 pm
< << If I were BS, I would have insisted that they buy ad space for a month on JC >>>
@ Dextersuperior
Well, I believe in fairness. I am giving feedback on the exact same platform I gave the complaint.
Those flowers, the Chiefs jersey, the guarantee that my car is getting sorted and will be back to me in no time, plus the service I am receiving from them now mean so much more to me than the ad space you want them to buy.
Besides, my problem is with the Claims Department and the group’s Marketing Department will not just approve advertising spend without doing proper research and just because I insisted. I just want my car back and that’s what I’m getting.