Thank You Dial Direct
Following the blog I posted on Tuesday titled I NEED TO VENT, where I shared my car accident ordeal, Dial Direct got in touch with me (JC is big yazi) yesterday to ask for my policy number so they could follow up on my claim. They apologised for the consultant’s conduct and assured me that I was only going to pay 1 excess and not 2 as she had said.
On the same day, I got another call informing me that my claim was approved, and a courtesy car was arranged for when I take my car in for repairs. I took my car in this morning and as if that’s not enough, I got a call from Riaan from Dial Direct, asking which team I went to support at FNB Stadium when I had the accident. I told him Kaizer Chiefs and guess what they did…
These flowers and this BRAND NEW Kaizer Chiefs Jersey were personally delivered to my office. I know they can’t do this for everyone but I’m just so amazed that they went to so much trouble just to show how they value me as a client.
This goes to show that so many of our issues would be addressed if these companies got to hear of what we, the clients go through so if you guys are keen, I would like to suggest that every week we have a GOOD & BAD SERVICE post where we give feedback on some of the issues we experience with service providers. We’ll also give compliments where they are due. To add a JC touch to the Good & Bad Service feature, we will include our encounters with rude or sweet celebrities. That should be fun!
Lemme know what you think and if you are FOR that idea then we’ll hook up an email address for you to send your stories to so we can start sharing & hopefully get problems resolved. If Dial Direct found my blog it means most of these companies have Alerts for online mentions and they will find our stories and hopefully improve where they need to.
Thank You to the Dial Direct & Telesure team, hope all your clients are as happy as I am